Privacy Policy

Overview

Live Bright Physiotherapy (“we”, “us”, “our”) is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your personal information. 

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au.

What is personal information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Live Bright Physiotherapy collects a range of personal information  about their patients, clients and prospective clientele that may include the following:

  • Name, date of birth, mailing and street address, email address and contact numbers

  • Information about your next of kin

  • Heath fund details

  • Any government identifiers such as Medicare number, DVA number. However, we do not use these for the purposes of identifying you in our practice

  • Other health information including history of presenting complaint/symptoms, medical history, diagnosis treatments. Other information may include:

    • Specialist reports

    • Test results

    • medications

    • Health care identifier

    • Other information for the purpose of providing care to you

  • Occupation and employer

  • Lifestyle and hobbies

We collect your Personal Information for the primary purpose of providing our services to you, to optimise our site for your use and communicate with you. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. 

Sensitive Information 

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information. Live Bright Physiotherapy collects sensitive information about your health with your consent. This information is collected via new patient forms and in person with our health professionals.  

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by a third party when we are permitted by law to do so (e.g. third party government agencies such as Department of Veteran Affairs and Medicare; Solicitors, lawyers and worker’s compensation companies; medical professionals; private health insurers). In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

  • Third parties where you consent to the use or disclosure; and

  • Where required or authorised by law.

  • To claim on insurance

  • To obtain test results from diagnostic and pathology services

  • To communicate with your health fund, with government and other regulatory bodies such as Medicare

Security of Personal Information

Your personal information is stored in a manner that reasonably protects and securely manages your confidentiality. We will maintain your informational in accordance with our regulatory body.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, or transfer it to another facility. If you wish to access your Personal Information, please contact us in writing. In order to protect your Personal Information we may require identification from you before releasing the requested information.  

Website

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

Information about your browser, network and device

Web pages you visited prior to coming to this website

Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.

Cookies

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

Analytics

This website collects personal data to power our site analytics, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Your IP address

This information may also include details about your use of this website, including: clicks, internal links, pages visited, scrolling, searches and timestamps.

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

Marketing

We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Squarespace, our email marketing provider, so they can send these emails on our behalf.

Fonts

This website uses font files from Google Fonts and Adobe Fonts. To properly display this site to you, servers where the font files are stored may receive personal information about you, including:

  • Information about your browser, network, or device

  • Your IP address

Complaints

If you have a complaint about our services in regard to privacy, please contact us admin@livebright.com.au. Your complaint will be investigated and you should receive an initial response within 24hours and we will endeavour to resolve your query/complaint within 10 working days from receipt of formal notice of complaint.  

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here:https://www.oaic.gov.au/about-us/contact-us/

 Policy Updates

This Policy may change from time to time and is available on our website.

 Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us via email at admin@livebright.com.au